Lena Fenton
Counselling

Rights and Responsibilities

This page contains information about my professional services and business policies.
Counselling is a relationship that works in part, because of clearly defined rights and responsibilities held by each person. As a client in counselling, you have certain rights and responsibilities that are important for you to understand. There are also legal limitations to those rights that you should be aware of. The counsellor has corresponding responsibilities. These rights and responsibilities are described in the following sections.

Appointments
Appointments will ordinarily be 50, 60 or 90 minutes in duration, once per week at a time mutually agreed upon. As your appointment is scheduled for you on a regular weekly basis, if you have to cancel or reschedule a session, you are required to give me 7 days notice. If you miss a session without cancelling, or cancel with less than 7 days notice, you will be required to pay for the session. However where available an alternative appointment will be offered to you prior to your next regular session at no extra cost.
In addition, you are responsible for coming to your session on time, if you are late your appointment will still need to end on time.

Confidentiality
Your counsellor will make every effort to keep your personal information private in accordance with the governing bodies that I subscribe to namely: the British Association for Counselling and Psychotherapy (BACP) and the College for Sexual and Relationship Therapists (COSRT) please see links below.
As a subscriber to Information Commissioners Office your personal information is protected under the data protection act, to find out more please see https://ico.org.uk/for-the-public/personal-information/ or see link below.
The law requires that information be given to the appropriate authorities in cases of abuse to children or the elderly.
Should a counsellor receives a court order or subpoena, she will be required to release some information. In such a case your counsellor will consult with other professionals i.e. lawyers to be advised as to what is required by law.
Your counsellor consults with a supervisor in order to maintain a high standard of service, she too is bound by strict BACP and CORT codes of conduct.

Professional Fees
You are responsible for paying at the time of your session unless prior arrangements have been made.
Payments can be made with Cash, check, Credit/Debit Card or Bank transfer.
Paypal payments are also available on this website.
Fees are subject to a yearly review at counsellor’s discretion.
Special concessionary fees are also available in cases of severe hardship please ask.

Fees
Couple sessions are 60 minute £70 or 90 minutes £105
Individual sessions are 50 minute £55

Discounts
Where fees are paid in advance, then a percentage discount is offered as follows:
4 sessions = 5% discount
8 sessions = 10% discount
12 sessions = 15% discount and so on
In the event that therapy ends before the pre-paid period then a refund will be negotiated in keeping with the 7 days notice period.

Contacting Me
I am often not immediately available by telephone, for instance when i am already in a session. At these times you may leave a message on my confidential voice mail and your call will be returned as soon as possible.
If your situation is urgent and cannot wait for a return call you are advised to contact the emergency services or go to your local hospital, alternatively you may call Samaritans on 020 7734 2800.


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